Shipping policy

1. Order Processing

Orders are processed within 1-2 business days (Monday through Friday), excluding weekends and holidays.
Orders placed after 12:00 PM (local time) will be processed the next business day.
You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates

Shipping rates are calculated during checkout based on the size, weight, and destination of your order.
If eligible, free shipping offers will be displayed to customers during the checkout process.

3. Delivery Times

Standard Shipping: Typically delivered within 5-7 business days.
Expedited Shipping: Delivered within 2-3 business days.
Delivery times may vary based on location and carrier service.

4. International Shipping

We currently ship to select international locations.
International shipping costs vary based on destination and will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses.
Certain items, such as large or heavy equipment, may have additional shipping restrictions or charges.

6. Damaged or Lost Shipments

If your order arrives damaged, please contact us within 7 days of delivery at max@catchamerica.com with photos of the damaged item and packaging.
For lost shipments, please contact us immediately so we can work with the carrier to resolve the issue.

7. Delayed Shipping

While we strive to deliver your orders on time, shipping delays may occur due to carrier issues, weather, or other unforeseen circumstances.
We will notify you of any significant delays.

8. Order Tracking

All orders include tracking information, which will be emailed to you once your package ships.
You can track your order using the link provided in the email or through your account on max@catchamerica.com.

9. Contact Us

For any shipping inquiries, please email us at max@catchamerica.com.